What do experts know that the organization doesn’t? What knowledge treasures are threatened to be lost forever, when experts leave the organization or when project teams separate?
The tacit dimension of knowledge “in the head of experts” hides highly valuable assets for the organization – but noboby, even the expert him- or herself, can’t verbalize them easily.
So the workshop will introduce in narrative methods for harvesting and transferring the tacit dimension of knowledge of experts and project teams.
The attendants will experience together and test on their own learning histories, how helpful narrative methods are, such as metaphors and the “quest for critical incidents”.